Do You Need Help With Your Communications?

*Eilidh-ism "The way you talk to yourself and others, determines your quality of your life." "Eilidh-ism: a spark of positive wisdom, which often makes you smile and always warms your heart." Dr Geraldine Masson

Cross-cultural awareness

Eilidh is an expert on confidence and cross-cultural awareness.. She delivers hands-on seminars and workshops targeted to improve understanding and breakdown cultural barriers. These help to create more cooperative, harmonious and productive places to work. "The most important thing in communication is hearing what isn't said." Peter F. Drucker.

Wellbeing

Are you juggling major talent management issues? Read about Eilidh's well-being and stress prevention services here:

DISC Personality profiling - How to better understand yourself and others

Personality profiling is a fascinating and powerful tool to assist and improve communications. In a very short period of time you are able to see patterns of behaviour; to learn to see issues through the eyes of others and to act in ways that encourage better understanding.

“Eilidh spoke at a London event I attended yesterday. She has a fresh and invigorating take on DISC and personality profiling. If you are looking for an engaging speaker in this area, you should take a look at Eilidh. She's a pocket dynamo!” Rod Sloane.

Change management... Cross-cultural customer service

Change management and good communication skills are complex processes even when people share similar backgrounds. In each culture the patterns of communication, listening and manipulation are remarkably consistent. Once these nuances are recognised by an outsider, the behaviour of a cultural group becomes more predictable and understandable. Eilidh delivers programmes that address the diverse backgrounds of history, customs, traditions and taboos as well as the accepted manners of communication in different parts of the world.

"...Your message was poignant, inspiring and motivating and the feedback I received from the business owners was overwhelming. Some of them have already benefited through productivity and performance increases in their business activities, simply by following your basic steps...Excellent presentation Eilidh, and if you are ever in Oz again you have a Guest Speaker's spot for life..." Dennis Chiron, CBEC, Australia.

Dealing Effectively with Difficult People and Situations

42% of a manager's time - when conflict occurs - is spent on reaching agreement according to the TUC. Dealing effectively with difficult people -  can be tailored to reach the best possible outcome for your business or organisation.

Dealing with Difficult People - Physical Restraints/Breakaway Techniques (45 KB)

These sessions are invaluable for people who work in particularly challenging circumstances and may deal with confrontational situations on a daily basis, such as NHS frontline workers or people in high risk education establishments. Every organisation has different needs. Every organisation is dealing with difficult people at some point. Learn how to identify the three basic categories of difficult people and how to cope with them.

Is your department dealing effectively with difficult people and situations? Do you have people who drain you, disrespect you or dominate you? If so, you may require assistance. Contact us as we would be happy to discuss our training packages and suggest the best options for you. If necessary, follow through and site surveys/audits to identify and address potential hot spots can be arranged. We can also offer advice regarding behaviour contracts.

Restraints is a "hands-on" module delivered by conflict manangement experts Jay Milnes and Dave Challenor. Dave is a serving police officer and carries not only the skills, but also public liability for this training. Dave is qualified to deliver the NHS programme known as CFMS training. Jay served within the armed forces and is an personal safety specialist.

"In March and April last year I was given the responsibility to organise Breakaway Training for Richmond Fellowship. I approached Eilidh Milnes.  I found her to be very professional in her approach to meeting our training needs.  Training was adapted for staff working with people who suffer from a mental health problem.  The delivery of training was excellent and clearly demonstrated the skill and competence of the Eilidh and her trainer, Dave Challenor.  Feedback to me was very positive.  I strongly recommend this company."

Clare Evans, Service Manager, Richmond Fellowship.

And now you can plug your people into this experience to configure your ideal sessions. You can customise your event and make it as unique as your company or organisation. You can read about Eilidh's well-being and stress programmes here.

Would you like to work with someone who is 'hot-wired'? Someone who can re-charge your business and create fresh energy for a brighter future? Someone who has a wealth of knowledge and experience to share - then you have come to the right place.

If you are interested in booking us or need further information please complete the contact form or call 01270 212999.

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