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White Christmas? White Gloves! Premium Client Care

Eilidh Milnes
goal setting at your desk 

A Very Happy New Year to You and Yours! May this year be all that you hope for! If you travelled over Christmas, I trust it was hassle free perhaps with elements of this bear love story. 

White Christmas

Did you see snow at Christmas? Few people in UK did and that accounts for us too. However we did see white gloves!

Intrigued?Curious to Know More?

Well what does 'a white glove service' conjure up for you? Perhaps it brings to mind:

  1. a room butler 
  2. the doorman at the Ritz 
  3. a snooker referee 

Whatever image comes to mind, the expression implies a top quality service doesn't it? When we purchased new leather furniture last month, the business owner Mrs Webb explained that as premium clients we would automatically qualify for the company's white glove service... for free. That raised the bar...

On the agreed delivery date, the agents arrived bang on time, unloaded, placed the sofa and chair exactly where we requested; then disposed of the packing materials before demonstrating the electronic functions. All of this was carried out in a pleasant and professional manner. The level of service we received  totally surpassed our expectations. 

Premium or Pass

And this got me to thinking, do I deliver a white glove service? Do my clients and family feel extra special? Do I treat myself like my own best customer? My goal for 2018 is to run my decision making through a white glove filter. It's going to be premium or pass! 

I wonder what your goal is? If you'd like more input on goal setting  check out, Your Life, Your Pace, Your Way.

Who Takes Care of You?

I'm thrilled to be working with the wonderfully brave and inspirational Sally Bee on this exiting new programme for NHS professionals. Please share this link with any consultant who you think might like to attend.  Launch date: Monday 15th January, Who takes care of you? Thank you.

EasyMoods™Easy Docs - EDocs 

Click here for our beautifully designed EDocs. Plus postcards you can print yourself of order from direct from the site. 


Top Ted Talks & other Cool Web-Links 

Be a wonder junky! Stay curious. Enjoy Shot of Awe -The Ecstasy of Curiosity.

Fancy a laugh? Listen to this Radio clip. It's Aussie so not totally PC :)

Don't Taunt Elephants, a highly popular post in 2017.

If you've found this ezine useful, I'd love you to forward to friends or share on social media! Thanks in advance. #EverPositive Eilidh +44 (0)7876 786784

Photo credit @unsplash

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Ever Been Out of Your Comfort Zone?

Eilidh Milnes

Eilidh on Stage as a DJ READ MORE > >

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Sleep on it!

Eilidh Milnes


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No is Only an Opinion

Eilidh Milnes

Do you ever make your life harder than necessary? Many people do. If you feel that your brain in a vice, if you are tired of your situation, ask yourself, "Why?" What causes you to feel this way? If you regularly question your abilities consider re-working your words and internal conversations. Instead ask yourself, "What would this look like if it were easy?" READ MORE > >

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Press OK! #PositivePointers

Eilidh Milnes

life hacks READ MORE > >

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The Consolation Cake, Stay-cation or Vacation?

Eilidh Milnes
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Sink or Swim? How to Bring out the Best in People

Eilidh Milnes


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Make Problems Delicious

Eilidh Milnes

I interviewed a young and highly successful executive in the German IT sector recently. I asked him outline a few of his thoughts on leadership, because having seen this man in action, it is clear that his team are truly fond of him. He's held in high regard. The owner of the company explained that his CTO had a secret magic formula of making every person feel valued. "I swear the guys would come in to work for free, just because of how he makes them feel," Dietmar added. In short, he makes every single one of them feel special."


"I aim to lead by doing; to be like plasticine," the young leader explained. "Sometimes, I'm amongst the desks and in the dust plugging things in if needs be, then in the helicopter leading the company, or maybe in silent mediation."(Was he inspired by Tony Hart's plasticine hero, Morph?)  

Make problems delicious!

"I like to supply enough information that a problem is not solved, yet not too little information that it is like climbing Mount Everest. I look to make problems delicious; to create the right balance for the right problem and ego. I don't treat anyone differently. My aim is to allow the team to self-manage. We put the work into the pipeline and they figure out how to deliver it. They ask for help along the way. If it needs a course correct, we jump in. We have daily check-points. They push. We tune. 

In the middle of the office there is a centre piece, a huge 450 x 600 cm whiteboard on the wall. It belongs to the team. They manage it. On the left side is incoming, the middle is for things that are moving along and the right side is stuff that's done. All around are little constellations of interest or discussion. For this tooling is very important and without prejudice (within reason) the team will always get the best tools for the job. 

If an employee goes out of their way to do an extra shift or put in extra hours, I like to take him and his partner out for a meal. I look to find little ways to say thank you."

He went on explain his methods of recruitment, why his team is like United Nations, and to extol the virtues of autonomy, mastery and purpose in a fresh and engaging way. I don't know about you, I'd enjoy working on this guy's team. I love his perspective. I was attracted to his self-confidence yet his humility was disarming. He was eager to share the credit with others. Perhaps we can all learn from him. How do you make people feel? Some people light up a room as they enter; others when they leave...

Read more on balance in Don't Taunt Elephants.

More Mount Everest...

Tune into this Podcast on flexibility. It's a direct cousin to plasticine :) Expert mountaineer Cathy O'Dowd expands her theories and experience of being the only woman to climb the mountain from both sides. 

Stephen Law-Lyons shared "27 Things Truly Exceptional Bosses Do Every Day"

Think of the best boss you've ever known. Here are 27 things he or she probably never stopped doing. To the list I'd add:

28. Be like plasticine 

29. Make problems delicious.

My speaker buddy, John Murphy emailed me this item. "Saw this article and I thought you would find it interesting Eilidh. Here's the link: Stop Chasing the Wrong Kind of Growth

Finally, why have one Ted Talk suggestions when you can have five? Check out: 

TedTalks Issue 1 - Eilidh's Viewing List TedTalks Issue 1 - Eilidh's Viewing List (1038 KB) 

Okaydokee that's me signing off for today. Enjoy a couple productive weeks playing with delicious plasticine! #EverPositive Eilidh

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Your Life, Your Pace, Your Way!

Eilidh Milnes

Your life, your pace, your way... what a great 'modus operandi' for a care provider... indeed for us all. Now we love to personalise and brand materials for our customers. So we've created this image using my client's tag-line for their upcoming training event. And the company's phrase, got me to thinking... does this not encapsulate happiness? Is it not up to each and everyone of us to decide what to do in the future?

1. Do I want to fly a kite?

2. If so, how high?

3. When, where and how?


Which segues seamlessly to my new CCG Podcast. If your life, your pace, your way falls in line with your goals and how you see life how do you ensure success? Tune in to my new interview with goal-setting expert David Hyner. 

How to Set and Achieve Massive Goals?

During the Podcast, David explains, "Most people will do the easy stuff first and therefore the big stuff that scares them is at the end when their time, energy, motivation and resources are at their least so if we attack the big scary blocks at the beginning, the things we don’t understand the research, overcoming hurdles, picking up the phone if we don’t like picking up the phone, doing the horrible things first, if we get all of those out of the way while our time, energy, motivation and resources are at their greatest, our goal can only therefore get easier.

EM: That makes jolly good sense. I know where I’m coming from on this but I’m going to ask you a question and then tell you my tuppence worth. Do you still focus on the to-do list?

DH: I pulled this off my wall. This is a pyramid for a project I’m doing. I put a to-do list into what I call a pyramid or a triangle and I put each task on my list, the hardest things into the bottom rows and blocks. That way if you cross the scariest things off first you’re crossing off the foundation blocks and then the least important towards the top. Now, I’ve got about three or four pyramids on the go. One is my daily or weekly list and then I’ve got others for very specific large goals I’m working on. I’ve got this visual reference to my goals stuck to the wall, shrunk down on my phone, my laptop, even on the sun visor of my car sometimes if it is a personal goal and if I’ve got a spare moment, instead of wasting my time playing Candy Crush or Solitaire like I used to do, now I will look at the pyramid and go, is there something I could do right now that will help me cross off that block?" Here's full interview transcription.

Every day if you can do just one thing that will take you closer to your goal you will be more effective than most people walking this earth.


Here's a range of materials for you to save for later. First up is Simon Sinek on The Millennial Question. Then for fun, the delightful robot assistant PEEQO by Abhishek Singh. If you're feeling philosopical, check out Carl Sagan's Pale Blue Dot and finally I've created this brand new Pdf with links to 7 Ted Talks which explore the topic of success esp. when applied to goal-setting.  

7 Ted Talks to Help You Achieve Your Goals 7 Ted Talks to Help You Achieve Your Goals (1467 KB) 

OK that's it for this edition. Want to read more? Then check out The Confidence Blog or Back Copies of Confidence Strategies. Thank you, as always, Eilidh

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How will you touch the life of another today?

Eilidh Milnes

The 7.17 to London is always a busy train and ten days ago the trip was no exception. I planned to overnight in the capital, so had a larger suitcase than usual. I struggled to get it between the seats and sat down in frustration with the case under the table. A few moments later my future travelling companion came along and offered to stow the awkward item.  

What did he do? 

Well believe it or not, Chris merely turned it on its side and hey presto the case was tucked away. As he sat down, I declared "Spatial awareness is not my strong suit." We laughed! And went on to share an entertaining breakfast. Chris as it turned out, is an orthopaedic surgeon and a fascinating man to listen to. We have since connected on LinkedIn. Learn how to do likewise on my networking courses

What's the moral of the story?

  1. Acknowledge your weaknesses while you play to your strengths 
  2. Be willing to seek and accept help
  3. Simple solutions are often obvious to others even if not to you
  4. Be the first to go the extra mile; it's not a busy road
  5. Offer your skills to assist others

What do you know that I should know?

Learning to think, see and do things differently impacts in many aspects of life. Are you open to fresh ideas and eager to learn better ways of doing things? I certainly am. Last year I was engaged to help settle a difference of opinion between two managers. I asked each of them in turn, "What do you know that I should know?" This searching question shows that you are interested in the other person's point of view; that you are prepared to listen without prejudice. Consider this approach next time you have to settle a disagreement. Incidentally it also helps with luggage issues. Chris knew things I didn't and vice versa.


People bring their whole-selves to work

Loving your job does not mean you like it every day. Perhaps you don’t like your children every day (insert pets or family if you prefer) but you still love them don't you? Remember people don't need to like you to be influenced by you. The fact is people bring their whole selves to work. Sometimes you will have to have to reframe conversions and surround yourself with facts, opinions and information you never expected to be exposed to. That's when great managers are there for their people - unconditionally. They create an environment of respect and trust. 

Returning to London

As the horrendous, tragic terror attacks in London and Manchester unfolded recently, the culture of love triumphed over evil. The groundswell of hope, strength and peace was tangible. Total strangers reached out to each other with a depth of humanity that is hard for onlookers to truly comprehend. They bonded like family. There were many unsuspecting and unsung heroes such as the homeless man who rushed to help the injured. These people touched the lives of others. Such acts renew your faith in humanity.

ISMA UK Friday 16th June

Next week I'm back in London at the ISMA conference. If you are available, please drop me a line as I may be able to organise a free ticket; especially if you involved in stress management, promoting stress prevention and wellbeing? ISMA UK I'd love to meet up with you at the event. 

Tune in to this fun teamwork video that proves the power and value of working together. Long-term success does not come when you work by yourself, it comes when you work together. There's an African proverb that says, "to go fast go alone…. to go far go together.” 

Can you guess your age by your music tastes? Take the quiz.

Read more on Cookies Crumble and Not Confidence... on both offering and accepting help .

Finally you'll find my regular Ted Talk recommendation on the Cookies Crumble link above.

Look to find ways help and find the good in others. More on: "How will you touch the life of another today?" 

#EverPositive Eilidh


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