'Your flight has been cancelled.' After a two hour delay this is not what you want to hear. You run the gamut of emotions from total disbelief to anger and extreme distress.
In the case of flight B198, the airline felt that by offering the option of a full refund, hotel accommodation yet no guarantee of new flight; or the choice to identify an alternative carrier, they had met their obligations. The passengers disagreed. They had but one objective in mind, that all important flight, which in most cases involved visiting distant loved ones for Christmas.
We were second in the business class queue, processed pretty smartly and so had the opportunity to find an alternative flight. We negotiated first class seats to Brisbane. And despite an additional ten hour wait, it was a marvellous compensation for a year that for us had had many 'life challenges.' Others were not confident negotiators or early birds like us. In many cases, as first time travellers they did not know what to do or where to go. So once we had secured our flights, we headed back to the queues to assist them after all we had plenty of time to spare. And it clear to us that we could help other people get what they wanted - even if they did not know what that was themselves. With our assistance, many more passengers were booked on to flights. They were grateful. We felt like Santa's helpers.
What does my story illustrate? Well when you know exactly what you want you are much more likely to get it. Do you know what you want to achieve in 2010? Have you got it written down, dated and signed off? Who can help you get what you want? And conversely, who can you assist? (Browse previous newsletters stored on the Confidence Blog for tips and strategies on goal setting). The is also a whole chapter on goal setting in my book, "Love your life...".
It proved to be a trip of extremes. There were happy people who were upgraded and others, who faced uncertainty with delays of up to four days. There was chaos in the departure hall and quiet calm in the Emirates lounge. As we took off, snow now was falling in London. We landed in clear blue skies and 30 degrees.
Putting the delays and frustrations to one side - travelling first class is fab-u-lous. From the welcome glass of Moet and canapes to the outstanding facilities; it is truly fantastic. The Emirates cabin crew are superb, the a la carte menu is delicious, prepared to order, delivered on silver trays, served on linen cloths, with polished cutlery on fine bone china. The sleeping arrangements are five star quality right down to the massage option in the seat, which reclines into a flat bed with privacy screens. You are supplied your own toiletries and towels, slippers and pyjamas as you settle down for a peaceful sleep. In the transit lounge in Dubai you can experience free therapies and beauty treatments, as well as hospitality and surroundings that have to be experienced to be believed. Read how our daughter was also upgraded to first class with Quantas two years ago. It is a very different story (scroll down the IMU Blog to Friday 7th September, 2007).
There is a theme emerging here. Some may say we are lucky, especially when you think of the cancellations and delays experienced by travellers in UK prior to the holiday season this year. I think a lot has to do with knowing what you want and then going relentlessly towards it, whilst accepting that sometimes you may just have to settle for what you can get.
It is time to plan your goals for the year ahead. I know what I want in 2010. What about you? Do you seek clarity and confidence? Do you need a helping hand or a cheer leader? If so, then just send me a mail.
If you think I can help you, your colleagues or friends then do get in touch. Thank you.
Happy New Year and here's to 2010 being one to remember for setting and achieving your goals and dreams...
